Terms of Service

Terms of Service

Last Updated: [September 2025]

1. Acceptance of Terms

By accessing and using the Utoplearn Academy website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Our Platform provides one-on-one online tutoring services in the following subjects:

• English Language
• Educational Research
• Editing and Proofreading
• Presentation and Public Speaking
• IELTS/TOEFL Exam Coaching

3. User Registration and Accounts

3.1 Account Creation

• Users must provide accurate, current, and complete information during registration
• Users are responsible for maintaining the confidentiality of their account credentials
• Users must notify us immediately of any unauthorized use of their account
• You must be at least 13 years old to create an account (users under 18 require parental consent)

3.2 Account Responsibilities

• Users are responsible for all activities that occur under their account
• Users may not share account access with others
• False or misleading information may result in account termination

4. Booking and Scheduling

4.1 Class Booking

• All classes must be booked through the Platform’s scheduling system
• Bookings are subject to tutor availability
• Students will receive confirmation and Zoom meeting details upon successful booking

4.2 Rescheduling Policy

• Classes may be rescheduled with at least 12 hours’ notice directly through student dashboard
• Rescheduling requests with less than 12 hours’ notice may incur additional fees
• Emergency rescheduling will be considered on a case-by-case basis

4.3 Cancellation Policy

• Student Cancellations:
  • 12+ hours notice: Full refund or credit
  • Less than 12 hours: No refund, credit at discretion
  • No-show: No refund or credit
• Tutor Cancellations:
  • Full refund or free rescheduling
  • Reasonable advance notice will be provided when possible

5. Payment Terms

5.1 Pricing and Fees

• All prices are listed in USD and include applicable taxes
• Prices are subject to change without notice
• Payment is required at the time of booking unless alternative arrangements are made

5.2 Payment Methods

• We accept major credit cards, debit cards, and other payment methods as displayed
• All payments are processed through secure, third-party payment processors

5.3 Refunds

• Refunds are processed according to our cancellation policy
• Processing time for refunds may take 10-15 business days
• Refunds are issued to the original payment method
• Refunds exclude processing fees and any additional payment processing charges

6. Learning Materials and Content

6.1 Intellectual Property

• All learning materials, including quizzes, audio/video guides, and course content, are proprietary
• Users receive a limited, non-exclusive license to use materials for personal learning purposes only
• Materials may not be shared, reproduced, or distributed without written permission

6.2 User-Generated Content

• Users may submit assignments, projects, or other content for review
• By submitting content, users grant us a limited license to use such content for educational purposes
• Users retain ownership of their original work

7. Technology Requirements and Platform Use

7.1 Technical Requirements

• Reliable internet connection required for video sessions
• Compatible device with camera and microphone for Zoom sessions
• Updated web browser for optimal platform performance

7.2 Platform Usage Rules

• Users must not interfere with platform security or functionality
• Prohibited activities include hacking, data mining, or attempting to gain unauthorized access
• Users must not upload malicious software or engage in disruptive behavior

8. Code of Conduct

8.1 Professional Behavior

• All interactions must be respectful and professional
• Harassment, discrimination, or inappropriate behavior is prohibited
• Users must maintain appropriate dress and behavior during video sessions

8.2 Academic Integrity

• Plagiarism or cheating is strictly prohibited
• Users must not share login credentials or allow others to attend their sessions
• Violation of academic integrity may result in immediate account termination

9. Privacy and Data Protection

9.1 Data Collection

• We collect personal information necessary to provide our services
• Session recordings may be stored for quality assurance (with prior notice)
• User data is protected according to our Privacy Policy

9.2 Third-Party Integrations

• Zoom sessions are subject to Zoom’s terms of service and privacy policy
• Payment processing is subject to our payment processor’s terms and privacy policies

10. Limitation of Liability

10.1 Service Limitations

• We strive to provide high-quality educational services but cannot guarantee specific outcomes
• Technical issues beyond our control may occasionally affect service delivery
• Our liability is limited to the amount paid for the specific affected service

10.2 Disclaimer of Warranties

• Services are provided “as is” without warranties of any kind
• We do not warrant that the platform will be error-free or continuously available
• Users are responsible for their own technical setup and internet connectivity

11. Intellectual Property Rights

11.1 Our Content

• All platform content, including text, graphics, logos, and software, is our property or licensed to us
• Unauthorized use of our intellectual property is prohibited

11.2 Copyright Compliance

• Users must respect intellectual property rights of all parties
• Copyright infringement reports will be handled according to applicable law

12. Termination

12.1 Termination by Users

• Users may terminate their account at any time
• Scheduled classes must still be honored or canceled according to our cancellation policy

12.2 Termination by Platform

• We reserve the right to suspend or terminate accounts for violation of these terms
• Serious violations may result in immediate termination without refund
• Users will be notified of termination and provided with reasons when possible

13. Dispute Resolution

13.1 Complaint Process

• Complaints should first be directed to our customer service team
• We will attempt to resolve disputes through good faith negotiation

13.2 Governing Law

• These terms are governed by the laws of the CAOA
• Any legal disputes will be resolved in the Economic and Commercial Dispute Courts

14. General Provisions

14.1 Changes to Terms

• We reserve the right to modify these terms at any time
• Users will be notified of material changes via email or platform notification
• Continued use after notification constitutes acceptance of new terms

14.2 Severability

• If any provision of these terms is found unenforceable, the remainder will remain in effect

14.3 Entire Agreement

• These terms constitute the entire agreement between users and the platform
• No oral modifications will be recognized

15. Contact Information

For further inquires, please contact us at:

Email: [email protected]
Website: https://comfort-lms.s-turl.com

By using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

 

×

Privacy Policy

Privacy Policy

Last Updated: [September 2025]

1. Introduction

This Privacy Policy describes how Utoplearn/comfortLMS (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our online tutoring platform (“Platform”) for English Language, Educational Research, Editing and Proofreading, Presentation and Public Speaking, and IELTS/TOEFL Exam Coaching services.

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy laws.

2. Information We Collect

2.1 Personal Information You Provide

When you register and use our Platform, we collect:

Account Information:

• Full name
• Email address
• Phone number
• Date of birth
• Profile picture (optional)
• Billing address
• Emergency contact information (if provided)

Educational Information:

• Current education level
• Learning goals and objectives
• Subject preferences
• Language proficiency level
• Previous test scores (for IELTS/TOEFL coaching)

Payment Information:

• Credit/debit card details (processed securely through third-party processors)
• Billing history
• Transaction records

2.2 Information Collected Automatically

Technical Information:

• IP address
• Browser type and version
• Device information
• Operating system
• Log files and usage data
• Cookies and similar technologies

Platform Usage Data:

• Login times and frequency
• Pages viewed and features used
• Class attendance records
• Quiz scores and progress
• Learning material downloads
• Search queries within the platform

2.3 Information from Third-Party Services

Zoom Integration:

• Meeting attendance records
• Session duration
• Technical quality metrics (with your consent)
• Recording metadata (when recordings are made with consent)

Payment Processors:

• Transaction confirmation data
• Payment method verification
• Fraud prevention data

3. How We Use Your Information

3.1 Primary Service Delivery

• Providing tutoring services and educational content
• Scheduling and managing appointments
• Processing payments and managing billing
• Facilitating Zoom video sessions
• Delivering learning materials, quizzes, and assessments
• Tracking educational progress and performance

3.2 Communication

• Sending appointment confirmations and reminders
• Providing customer support
• Sending educational updates and course materials
• Notifying about platform updates or policy changes
• Marketing communications (with your consent)

3.3 Platform Improvement

• Analyzing usage patterns to improve services
• Developing new features and content
• Ensuring platform security and preventing fraud
• Conducting quality assurance and training
• Generating anonymized analytics and reports

3.4 Legal and Business Purposes

• Complying with legal obligations
• Protecting our rights and preventing misuse
• Resolving disputes and enforcing agreements
• Business transfers or acquisitions (with proper notice)

4. Legal Basis for Processing (EU Users)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract Performance: To provide tutoring services you’ve requested
• Legitimate Interests: To improve our services, ensure security, and conduct business operations
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

5.1 We Do NOT Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

5.2 Authorized Sharing

We may share your information with:

Service Providers:

• Payment processors (Stripe, PayPal, etc.)
• Zoom (for video conferencing)
• Email service providers
• Cloud storage providers
• Analytics services (Google Analytics, etc.)
• Customer support platforms

Tutors and Educational Staff:

• Relevant educational information to provide personalized instruction
• Progress reports and assessment results
• Scheduling and contact information

Legal Requirements:

• When required by law or legal process
• To protect our rights or the safety of users
• In connection with business transfers
• With your explicit consent

5.3 International Transfers

If you are located outside [Your Country], your information may be transferred to and processed in [Your Country] where our servers are located. We ensure appropriate safeguards are in place for international transfers.

6. Data Security

6.1 Security Measures

We implement comprehensive security measures including:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and monitoring
• Access controls and authentication procedures
• Staff training on data protection

6.2 Session Recordings

• Video sessions may be recorded only with prior consent from all participants
• Recordings are used solely for educational and quality assurance purposes
• Recordings are stored securely and deleted according to our retention schedule
• You can request deletion of your recordings at any time

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Essential Cookies:

• Authentication and account access
• Shopping cart and payment processing
• Security and fraud prevention

Functional Cookies:

• User preferences and settings
• Language selection
• Accessibility features

Analytics Cookies:

• Website usage statistics
• Performance monitoring
• Feature optimization

Marketing Cookies (Optional):

• Advertising personalization
• Social media integration
• Campaign effectiveness measurement

7.2 Cookie Management

You can control cookie preferences through:

• Your browser settings
• Our cookie consent manager
• Opt-out links in marketing communications

8. Your Privacy Rights

8.1 Access and Control

You have the right to:

• Access your personal information
• Update or correct inaccurate data
• Delete your account and associated data
• Download your data in a portable format
• Restrict certain types of processing
• Object to processing for marketing purposes

8.2 EU/UK Specific Rights (GDPR/UK GDPR)

• Right to be forgotten (erasure)
• Right to data portability
• Right to object to automated decision-making
• Right to lodge a complaint with supervisory authorities

8.3 California Rights (CCPA)

California residents have additional rights including:

• Right to know what information is collected
• Right to delete personal information
• Right to opt-out of sale (though we don’t sell data)
• Right to non-discrimination for exercising privacy rights

9. Data Retention

9.1 Retention Periods

• Active Accounts: Data retained while account is active
• Inactive Accounts: Data deleted after [X] years of inactivity
• Payment Records: Retained for [X] years for tax and legal purposes
• Session Recordings: Deleted after [X] months unless requested otherwise
• Marketing Data: Retained until you opt-out or [X] years, whichever is sooner

9.2 Deletion Process

When data is deleted:

• Removed from active systems within 30 days
• Backup systems purged within 90 days
• Some data may be retained in anonymized form for analytics

10. Children’s Privacy

10.1 Age Requirements

• Users under 13: Not permitted without parental consent
• Users 13-17: Parental consent required
• We do not knowingly collect data from children under 13 without consent

10.2 Parental Controls

Parents/guardians of minor users can:

• Access their child’s information
• Request deletion of their child’s data
• Limit data collection and use
• Monitor their child’s platform activity

11. Third-Party Links and Services

Our Platform may contain links to third-party websites and services. This Privacy Policy does not apply to:

• External websites and their privacy practices
• Third-party applications or services
• Social media platforms and their data collection

We encourage you to review the privacy policies of any third-party services you access through our Platform.

12. International Users

12.1 Data Processing Location

Your information may be processed in [Your Country/Region]. By using our services, you consent to this transfer and processing.

12.2 Specific Regional Compliance

• EU/UK: GDPR/UK GDPR compliance measures
• California: CCPA compliance procedures
• Canada: PIPEDA compliance standards
• Other regions: Local privacy law requirements

13. Updates to This Policy

13.1 Change Notification

We may update this Privacy Policy periodically. When we make material changes:

• You’ll be notified via email
• A notice will appear on our Platform
• The “Last Updated” date will be revised

13.2 Continued Use

Continued use of our Platform after policy updates constitutes acceptance of the revised terms.

14. Contact Information

14.1 Privacy Questions

For privacy-related questions or concerns:

Email: [email protected]
Phone: +201150466038

14.2 Data Protection Officer (if applicable)

DPO Email: [email protected]

14.3 Exercising Your Rights

To exercise your privacy rights or submit requests:

• Email: [email protected]

14.4 Complaints

If you’re not satisfied with our response, you may contact:

• Your local data protection authority

This Privacy Policy is effective as of the date listed above and applies to all users of our Platform. By using our services, you acknowledge that you have read and understood this Privacy Policy.

×